Terms & Conditions
BOOKING CONDITIONS
PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY BEFORE MAKING ANY BOOKING THROUGH THIS WEBSITE.
These terms were last updated on 6 April 2005.
LEGAL CONTRACT
This website at www.cwtleisure.com.au(the Website) is owned and operated by Carlson Wagonlit Australia Pty Limited, ABN 83 069 087 538 ("CWT", "we", "us").
When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of each particular supplier. You must not make any booking through the Website unless you understand and agree to all our terms and policies. If you do not accept the terms stated here, do not use this Website and our services. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.
Please revisit this area of the Website from time to time as we may change these terms and conditions occasionally and your continued use of the Website will constitute your acceptance of the amended terms and conditions.
AGENCY
Products and services are sold by CWT as an agent for airline and wholesale companies and other suppliers providing services, including accommodation and transportation services. CWT is not a provider of such services and has no responsibility for services provided or not provided by any party. We make no warranty or representation regarding the standard or availability of any service or product to be supplied nor for the availability of any promotions, airfares or specific holiday products. All travel documents are issued subject to the tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only.
LIABILITY
CWT has no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier or third party. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.In circumstances where liability of CWT cannot be excluded, such liability is limited to the value of the purchased travel arrangements. CWT reserves the right to decline any booking.
AVAILABILITY
The travel products and services sold through CWT are subject to availability and can be withdrawn without notice.
Access to this Website and any site normally linked to this Website is not guaranteed and is subject to availability of communications links and access rights. CWT reserves the right to deny password login on this Website to any person or password holder.
PASSENGER NAME
It is essential that you enter details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the traveller's name varies from your booking and may cancel automatically if the traveller's name is amended. CWT is not responsible for any loss or damage arising from incorrect entry of traveller's name nor for any inability to travel as a result of carrier's policies.
SPECIAL CONDITIONS FOR PRODUCTS AND SERVICES
The terms displayed on this Website apply generally to all the products and packages sold by CWT. Most travel products and services also have additional conditions applying to them because airlines, hotels, wholesalers and other travel suppliers have various other terms and conditions relating to the purchase of these goods and services, which may or may not be displayed. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display on this Website. It is your responsibility to contact the relevant travel supplier directly to obtain all applicable terms and conditions before making a booking through CWT.
There are numerous terms and conditions established by travel suppliers or other third parties affecting most advance purchase and other discounted travel products and services, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and/or air tickets and other products and services should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must read the terms and conditions applicable to every travel product and service and ensure that you accept them before you make a booking. If the terms and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the terms and conditions established by the relevant travel supplier.
THIRD PARTY INFORMATION AND LINKS
Some of the information displayed on the Website is provided to CWT by third party providers, such as hotels, transportation providers and airlines. CWT takes reasonable care to ensure the information supplied and displayed on the Website is accurate. CWT cannot confirm and does not provide any warranty in relation to the accuracy of this information and is not responsible for information on the Website that is supplied to CWT by third parties. This Website contains links to other websites, which are hosted and maintained by third parties. CWT is not responsible for and makes no warranty or representation as to the accuracy, completeness or relevance of the information contained on such third party sites. You follow links to such sites at your own risk, and we will not be liable for any loss or damage rising from your reliance upon or use of third party sites.
SUPPLIERS’ ALTERATIONS TO TOUR ITINERARIES
In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty, but this is not guaranteed. The right to cancel is subject to the terms and conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour.
SERVICE FEES
CWT service fees may apply to bookings made online or via the CWT Travel Centre. Your CWT consultant can provide you full details on request.
Surcharges may be imposed for credit card transactions.
FARES AND PRICES
All airfares and prices quoted are subject to availability at the time of booking. Prices are subject to change until full payment and tickets are issued. Prices are quoted per person unless CWT advises otherwise.
The prices set out on the Website may not include taxes, airport charges, and other additional costs, such as fuel levies, surcharges for internet bookings and seasonal surcharges. You will be notified of applicable taxes, airport charges and other charges when you have made a booking with CWT and your booking is confirmed. Such taxes and charges are subject to change until tickets are issued.
Some airport taxes are not pre-paid and it is the travellers' responsibility to pay where applicable.
Airlines and third party providers of travel and travel related services may change their prices, packages, flights and other information displayed on the Website at any time. All products, services and information displayed on the Website are subject to change without notice.
PASSPORT AND VISAS
It is the responsibility of the individual traveller to check passport, visa and health requirements.
All travellers departing Australia require a passport and it is recommended to have a minimum validity of 6 months.
An Australian re-entry visa is required for those travellers traveling on a foreign passport.
We are happy to provide assistance. A service fee of AUD$35 per visa (the amount of this service fee is subject to change) will apply together with the applicable courier and consulate fees.
DISCOUNTS
CWT offers its clients the following discounts:
Travel Insurance
- 15% discount off QBE insurance booked via CWT Website.
- 10% discount off QBE insurance booked via CWT centre.
Travel insurance is strongly recommended to insure against cancellation as well as to provide sufficient medical cover. Please refer to our insurance brochure for full details and conditions.
provisions of the website
YOUR USE
You agree to only use the Website for purposes permitted by these terms. You are responsible for all equipment and software used to access the Website.
You must not:
• Use the Website directly or indirectly for any activity which breaches any laws, infringes a third party's rights, is unlawful, or breaches these terms.
• Use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (commercial or otherwise).
• Attempt to gain unauthorised access to the Website or use another person's name, registration account or password.
• Create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message.
• Tamper with, hinder the operation of or make unauthorized modifications to the Website.
• Knowingly transmit any virus or other disabling feature to the Website.
• Advertise or offer to sell or buy any goods or services on the Website.
• Collect information about others, including email addresses, without their consent.
The Website may contain links to external websites. Those websites are not part of the Website and, unless otherwise indicated, are not under our control. We have no responsibility for the contents of any linked websites and you access them at your own risk.
We may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request.
SECURITY
The online booking facilities on this Website utilises Secure Sockets Layer (SSL) encryption to help ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever you submit information to us via the internet.
ILLUSTRATIONS
Photographs and illustrations and other promotional material on this Website are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.
INTELLECTUAL PROPERTY
Unless otherwise indicated, copyright in the Website and content included on the Website belongs to us or our licensors. All rights are reserved.
You are provided access to the Website only for your personal and non-commercial use. Subject to applicable laws, you must not, without our permission:
• store, distribute, perform, communicate to the public, adapt or create derivative works from any part of the Website; or
• commercialise any information or services obtained from the Website.
The trade marks used on the Website (if any) are our trade marks or the trade marks of a third party.
Nothing on the Website should be construed as granting any licence to use any trade mark without the permission of the owner.
You must not use any of our trade marks:
• As or as part of your trade marks.
• In connection with goods or services which are not ours.
• In a manner that may be confusing, misleading or deceptive.
• In a manner that disparages us or our information or services or the Website.
NEWSLETTER SUBSCRIBERS
CWT will send an email newsletter to people who enter their email address in the “subscribe to our newsletter” box of this Website. The newsletter will be sent out monthly to the advised e-mail address and contain the latest travel deals, news and promotional material.
On occasion we may send additional newsletters to alert members to special offers or limited release specials. Your individual email address is not used for any other purpose and will not be supplied to a third party.
Should any recipient of our newsletter wish to unsubscribe they can do so by clicking on unsubscribe at the bottom of the Home page, emailing us at leisure@carlsonwagonlit.com.auor calling us on +1300 669 837.
WEBSITE CONTENT DISCLAIMER
CWT have taken all reasonable steps to ensure the accuracy of the information on this Website. However we can give no warranty regarding the accuracy or completeness of the content of this Website. CWT is not liable for any loss or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors, inaccuracies or omissions in the content contained in this Website.
CWT is not liable for distortion of data arising from any technical fault including transmission errors, technical defects, interruptions, third party intervention or viruses.
EXCLUSION OF LIABILITY
CWT cannot guarantee that this Website shall be available on an uninterrupted basis and we will not be liable for any losses, costs or damages resulting from this Website not being accessible or for delays in access.
To the extent permitted by law, all warranties, conditions and representations about the Website, the availability for your access and use of the Website or the services and the information provided on the Website are excluded.
If a term is implied by law into these terms and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these terms. However, our liability for breach of such term will, to the extent permitted by law, be limited, at our option, to the supply of the relevant services again or the payment of the cost of having the services supplied again.
To the extent permitted by law, we and our officers, employees, agents or related bodies corporate will not be liable in any way (including in contract, for negligence or otherwise) for any loss, damage, costs or expenses suffered by you or claims made against you in connection with:
• your use of the Website
• any information or materials posted by others, including defamatory, offensive or illicit material, or material that violates these terms:
• any failure to provide the Website
• any services or information supplied, offered or advertised on the Website
Access to and use of this Website is at the user's own risk and we cannot warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data, computer viruses, Trojan horses and others. In addition, we accept no liability in respect of losses or damages arising out of changes made to the content of this Website by unauthorised third parties.
USE OF YOUR INFORMATION AND MATERIAL
We are committed to protecting your privacy online. If you post messages on the Website, or send us any feedback, suggestions, ideas or other materials in relation to the Website, you agree that we can use, reproduce, publish, modify, adapt and transmit them to others free of charge and without restriction, subject to our obligations in relation to privacy, as set out in the CWT Privacy Statement. The CWT Privacy Statement explains in general terms how we protect the privacy of your personal information. It also sets out matters which we are required to disclose to individuals under Australia's National Privacy Principles 1.3 and 1.5.
Although our preferred local suppliers have privacy policies in accordance with applicable privacy laws, you accept that some third parties can be located overseas e.g. hotels, car rental companies, etc, and may not have in place equivalent privacy policies. When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.
TERMINATION
We may suspend, terminate or limit your access to the Website, effective immediately, if, in our reasonable opinion, you breach any of these terms.
We may at any time suspend, limit or terminate:
• any service provided on the Website; or
• all access and use of the Website.
COOKIES
"Cookies" are a standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the Web server.
We may use cookies to control the display of advertisements, to track usage patterns on the Website to personalise information to improve service for you on your subsequent visits to the Website. We can provide this function by placing a cookie on your computer.
Our cookies may contain personal information and such cookies may be shared with our related bodies corporate.
Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers.
You may disable the use of cookies on your web browser. However, if you set your browser to refuse cookies, some portions of the Website may not function properly, and your use of the Website may be restricted.
While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose.
GENERAL
These terms are governed by the law in force in New South Wales, Australia. Both you and we irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia and courts of appeal from them.
If any of these terms are invalid or unenforceable, they will be struck out and the remaining terms will remain in force.
If we do not act in relation to a breach by you of these terms, this does not waive our right to act with respect to subsequent or similar breaches.
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